Much of leadership is about finding balance between two often-conflicting activities: asserting authority and responding to others' needs.
领导的大部分内容是在两种通常互相冲突的活动之间找到平衡:申张权威与对他人的需要做出反应。
——贝尔•林达•哈尔珀恩和凯西•卢巴尔(Belle Linda Halpern and Kathy Lubar,《领导能力的表现》一书作者)