Leaders who make it a practice to draw out the thoughts and ideas of their subordinates and who are receptive even to bad news will be properly informed. Communicate downward to subordinates with at least the same care and attention as you communicate upward to superiors.
让从下属吸取想法、主意和愿意听到坏消息成为一种习惯做法的领导者,将能很好地保持消息灵通。要以与上级沟通时的细心和专注来与下级沟通。
——洛伦•贝尔克(Loren B. Belker,管理学者,《第一时间管理者》作者之一)