If the associates treat the customers well, the customers will return again, and that’s where the real profit in the retail business lies.
如果员工善待顾客,顾客将一次又一次地光顾,那才是零售业利润的真正源泉。
——萨姆•沃尔顿(Sam Walton, 沃尔玛创始人)
If the associates treat the customers well, the customers will return again, and that’s where the real profit in the retail business lies.
如果员工善待顾客,顾客将一次又一次地光顾,那才是零售业利润的真正源泉。
——萨姆•沃尔顿(Sam Walton, 沃尔玛创始人)