You need to bring customers inside your business to create information partnerships….relationships become the differentiator, more than products or services.
你需要把客户带进业务中来,从而创立起一种信息伙伴关系……关系变成了差异化的最大要素,在这一点上比产品和服务本身更重要。
——迈克尔•戴尔(Michael Dell,戴尔公司创始人)